CONFLICT RESOLUTION:
Each year businesses and organizations lose billions of dollars on the
cost of unresolved conflict in the workplace. Large investments of time
and money are lost when employees leave or get terminated for conflicts
that otherwise could have been resolved with the proper communication
and empathy skills.
Conflict happens when the strategies we choose to meet our needs are at
odds with the strategies others have chosen to meet their needs. While
human needs are universal, our strategies are not. Conflict
is reduced when we can communicate our needs clearly and hear the needs
of others empathetically. With that quality of connection,
everyone's needs can be met by choosing new strategies that work for
everyone.
Joe brings with him years of experience and passion in the field of
conflict resolution. He has been a community organizer, mediator,
community activist and a trainer in the philosophy of nonviolence.
Joe brings all of these unique experiences and his own personal journey
of nonviolent living into his workshops and mediations.
Through the use of games, exercises and role plays, Joe is able to
create a safe learning environment where people feel comfortable
learning about their own approach to conflict.
Currently, Joe
is offering
NVC* based Conflict Resolution training for
social service organizations, community groups and mediation centers
throughout the New England area. He can tailor the materials, role
plays and exercises to meet the needs of those he trains.
Participants will learn simple, yet powerful tools to (1) more
effectively express their needs, hopes, and frustrations, absent of
blame or judgment; (2) empathize with themselves and others to diffuse
conflict, and soothe difficult situations; (3) make expressing gratitude
a regular part of their work day; (4) create meaningful, empowering
connections with supervisors and staff; (5) develop a deeper
understanding and connection to colleagues, staff and clients,
regardless of differing working styles; (6) develop meaningful,
empowering staff reviews that focus on observations instead of
evaluations, doable requests instead of judgments, and empathic
connection. Business leaders, human resources directors, and
corporations who have used this training have experienced the following
benefits:
- Significant improvement in employee morale
- Significant improvement in productivity, including reduced sick leave,
reduced staff turnover, and improved staff commitment to their jobs
- Improved supervisor/staff relations, including more meaningful employee
reviews
- Turning “the problem employee” into the “star employee” by utilizing
empathy, and emotional empowerment in your leadership style
- An empowered workforce that finds meaning and contribution in their
workday
(*based on the work of Marshall Rosenberg, PhD. and the Center for Nonviolent Communication)
